Privacy Policy Statement

We are committed to protecting your privacy and ensuring the proper handling of your data in Australia.

What Data We Collect

We collect only the information required to serve, support, and communicate with you:

• Contact details such as your name, email, phone, or mailing address provided in forms.
• Communication preferences and correspondence you have with our team online or by phone.
• Technical data including browsers, device types, cookies, and site usage statistics anonymously.
• Any information strictly needed to facilitate your ongoing subscription or support request.

How Your Data is Used

Personal details are used only for direct professional engagement and lawful processing.

• Communicate relevant updates about your subscription or consultation.
• Respond to enquiries or provide status updates as requested by you.
• Improve service safety, compliance, and adapt content to user behaviours.
• Fulfil obligations under Australian law and regulatory guidelines.

Legal Bases for Processing

All processing meets Australian privacy and consumer rules:

Consent, legal obligations (including KYC), and necessary service performance are our primary legal grounds for processing your data.

Sharing Your Data

We limit sharing to essential cases, always with protection in place:

• Providers, contractors, or partners required for core billing, support, or security purposes.
• Complying with Australian laws, regulations, or a legal request by authorities.
• If our business structure changes, your data will be protected during any transfer.

Data Security

We safeguard your information using industry-standard encryption and compliant procedures. Regular staff training and technical audits support your data protection rights as outlined by Australian law. Despite precautions, absolute security cannot be guaranteed.

Your Rights

Under privacy legislation, you may request, review, or correct your personal data at any time.

• Ask about data held or processed and why.
• Request corrections or removal of inaccurate information.
• Withdraw consent where processing is based on your agreement.
• Lodge a complaint with the appropriate Australian privacy authority.

Cookies Policy

We use cookies for analytics and site optimisation. You can control or delete cookies in your browser settings.

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Contact Us

For privacy concerns, email or call our support team.

Policy Updates

Any changes to our privacy policy will be posted here. Please review this statement periodically.